Alyssa-Jordane, a patient care representative with 色色视频, was speaking with the spouse of a patient who had recently moved into a nursing home. During their conversation, the spouse shared how grateful she was for the care her husband had received at home.

鈥淪he said we were the reason her husband got to stay home with her as long as he did,鈥� Alyssa-Jordane recalls. 鈥淚t really spoke to what Elara is all about and showed me the bigger message of it all.鈥�

That conversation has stayed with her because it showed how every person involved in a patient鈥檚 care can have an impact. Even a routine phone call can be an opportunity to listen, offer support and help patients and families feel cared for.

Alyssa-Jordane joined 色色视频 in October 2023 and has served as a patient care representative on the call team ever since. In her role, she regularly speaks with patients and families while helping them navigate different parts of their care.

She also steps in to support other teams whenever she can. These opportunities have helped her learn more about 色色视频鈥檚 programs and the work that happens behind the scenes, including insurance verification.

鈥淚 love the variety and the opportunity,鈥� she says. 鈥淚鈥檓 able to grow and learn so much even in the role I am currently in.鈥�

Alyssa-Jordane said the call she still remembers brought the purpose behind her work into focus. It was a reminder that every conversation is part of something bigger: helping patients receive the care they need and spend more time at home with the people they love.

Alyssa-Jordane is part of the ElaraConnect team. The ElaraConnect team helps patients ensure that they鈥檙e receiving the right level of care, right at home.

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Feedback from those we serve is one of the most meaningful measures of that care. That is why we are honored to announce that 12 色色视频 hospice and skilled home health locations have earned 2025 SHPBest Awards for outstanding patient and caregiver satisfaction.

The annual SHPBest award program recognizes home health and hospice providers that consistently deliver high-quality service. Awards are based on feedback collected through the and the .

What is an SHPBest Award?

Strategic Healthcare Programs (SHP) uses patient and caregiver survey results to compare eligible home health and hospice providers across its national database.

Premier Performer recipients rank in the top 5% of eligible SHP providers, while Superior Performer recipients rank in the top 20%. Award recipients must also meet or exceed the SHP national average across each publicly reported area measured by the surveys.

For skilled home health, the results reflect feedback from patients about their experience receiving care. For hospice, the results reflect feedback from caregivers and family members about the care and support their loved one received.

These awards represent more than strong survey scores. They reflect the trust our teams build by listening closely, communicating clearly and providing compassionate care based on each person鈥檚 needs.

色色视频 Hospice Award Recipients

Three 色色视频 hospice locations were recognized for caregiver and family satisfaction.

Premier Performer 鈥� Top 5%

• Dexter, Missouri

Superior Performers 鈥� Top 20%

• San Antonio, Texas
• Springfield, Illinois

Hospice care supports the physical, emotional and spiritual needs of patients living with a life-limiting illness. It also provides education, guidance and support for the people who care about them. This recognition reflects the compassion and dedication our hospice teams bring to patients and families throughout their care journey.

色色视频 Skilled Home Health Award Recipients

Nine 色色视频 skilled home health locations were recognized for patient satisfaction.

Premier Performers 鈥� Top 5%

• Marksville, Louisiana
• Winnsboro, Louisiana
• Leesville, Louisiana
• Paris, Texas

Superior Performers 鈥� Top 20%

• Opelousas, Louisiana
• Monroe, Louisiana
• Jasper, Texas
• Teague, Texas
• Ludington, Michigan

Skilled home health brings clinical care and support to patients where they live. Depending on the patient鈥檚 needs and plan of care, services may include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide support.

Our skilled home health teams help patients manage health conditions, recover after an illness, injury or hospital stay and work toward greater safety and independence at home. These awards reflect the experiences of the patients who trusted our teams to support those goals.

Recognition Made Possible by Our Teams

Every positive patient or family experience is shaped by many people working together. Nurses, therapists, aides, social workers, spiritual care coordinators, volunteers, office team members and leaders all play a role in helping care feel coordinated and personal.

Congratulations to each of our 2025 SHPBest award recipients. Thank you to our team members for the skill, compassion and consistency you bring to those we serve each day.

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You might start drinking less water before leaving the house. You may use the bathroom every chance you get, even when you don’t really need to. Or you may stop doing certain activities altogether.

But some of the habits that seem helpful in the moment aren’t always the best approach for your bladder.

Small changes to your everyday routine may help support bladder health and bladder control.

Stay Hydrated

If you’re worried about bladder leakage or frequent bathroom trips, drinking less may seem like an easy solution.

But drinking too little can make urine more concentrated, which may irritate the bladder.

Instead of severely limiting fluids, talk with your healthcare provider about how much you should drink based on your individual health needs. Some medical conditions may require specific fluid recommendations.

Spreading fluids throughout the day may also be more manageable than drinking large amounts at once.

Pay Attention to Foods and Drinks That May Irritate Your Bladder

Have you noticed that your bladder seems more active after your morning coffee or certain meals?

Some foods and drinks may worsen bladder symptoms for some people, including:

• Coffee and other caffeinated drinks
• Tea
• Soda
• Alcohol
• Artificial sweeteners
• Certain acidic foods
• Spicy foods

That doesn’t necessarily mean you need to eliminate everything on the list.

Instead, pay attention to your own symptoms. Keeping a simple record of what you eat and drink and when bladder symptoms occur may help you identify patterns.

Practice Healthy Bathroom Habits

It’s easy to fall into the habit of using the bathroom “just in case” before leaving home, before a meeting, before getting in the car or anytime you pass a restroom.

But constantly going when your bladder isn’t full may affect your normal bladder habits.

Regularly holding urine for long periods isn’t a good strategy either.

Your healthcare provider can help you understand what healthy bathroom habits may look like based on your symptoms and health.

Strengthen Your Pelvic Floor

Your pelvic floor muscles help support your bladder and play an important role in bladder control. Pelvic floor exercises may help strengthen these muscles.

But technique matters. A healthcare professional or therapist can help determine which exercises are appropriate for you and teach you how to perform them correctly.

Small Changes Can Add Up

Supporting your bladder health doesn’t have to mean changing your entire routine overnight.

It might begin with paying attention to when symptoms occur. You may notice that certain drinks make urgency worse or realize constipation seems to affect your bladder control.

Those observations can give you useful information to share with your healthcare provider.

Bladder leakage, urinary urgency and frequent urination shouldn’t simply be dismissed as part of getting older. Talk with your healthcare provider about symptoms that are new, worsening or affecting your daily activities.

Support at Home

For eligible patients, 色色视频’s skilled home health services can provide support at home. Our Control is the Goal program provides specialized support for patients experiencing urinary incontinence and related bladder control concerns based on their individual needs and plan of care.

Contact your local 色色视频 team to learn more.

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Blake learned that lesson even before becoming a hospice volunteer. When he was younger, he worked in a nursing home where he spent time talking with residents. The subjects did not need to be important or planned. What mattered was having someone there who was ready to listen.

鈥淭he people I talked to in the nursing home were eager to socialize about anything and everything,鈥� Blake said. 鈥淚 could tell that being able to talk to someone made a positive difference in their day.鈥�

Those early conversations stayed with him. Later, when Blake discovered an opportunity to volunteer with hospice patients while attending college, the decision felt natural.

Finding a Meaningful Way to Serve

Blake is a senior at the University of Toledo majoring in health science. He grew up in Paulding County, Ohio and returns there during the summer to work as a machinist.

Although his schedule keeps him busy, hospice volunteering gives him something different: the chance to slow down, be present and get to know people whose paths he may not have crossed otherwise.

鈥淰olunteering with patients has helped me build relationships and become friends with individuals that I wouldn鈥檛 normally interact with,鈥� he said.

For hospice patients, a volunteer visit may bring conversation, companionship and a welcome change in the day. For Blake, each visit is also an opportunity to learn from another person鈥檚 stories and experiences.

The Value of Being Present

Hospice volunteers offer support in many ways. Some may visit with patients, listen to favorite stories, share hobbies, read aloud or provide a calm presence. These moments can help patients feel seen and give family caregivers added reassurance that someone cares.

Blake has seen how much these simple moments can mean.

鈥淚 can see how much it improves someone鈥檚 day to have a friend and a listening ear that will be with them no matter what,鈥� he said.

His experience is a reminder that hospice care is about more than meeting physical needs. It is also about honoring each person, making space for their stories and helping them feel supported throughout their journey.

Become a Hospice Volunteer

Hospice volunteers can make a lasting impact by sharing their time and being present with patients and families. No special background is required. 色色视频 provides training and support to help volunteers find a role that matches their interests, strengths and availability.

Like Blake, you may discover that giving your time leads to meaningful friendships and moments you carry with you long after a visit ends.

Learn more about becoming an 色色视频 hospice volunteer and apply online to support patients and families in your community.

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Over the years, Amy has taken on opportunities that extend beyond her day-to-day role. She has helped train and support new clinical team managers across the state, participated in community sales meetings and supported the growth of new service territories, helping 色色视频 reach more patients who need behavioral health care at home.

鈥淚鈥檓 grateful for the many opportunities 色色视频 has given me to grow as a leader and appreciate the recognition,鈥� Amy said.

What keeps Amy motivated is the opportunity to support quality patient care while helping the nurses and clinicians on her team succeed. Her role allows her to coach others, develop strong teams and stay involved in the communities 色色视频 serves.

鈥淢y role allows me to make a meaningful difference in the lives of both patients and the clinicians I support,鈥� she said. 鈥淚 value the relationships I鈥檝e built over the years and enjoy mentoring, developing and encouraging my team.鈥�

For Amy, working in home health care also provides the opportunity to take ownership, think creatively and respond to the unique needs of patients and care teams. She values being able to solve problems while remaining accountable for quality care and strong results.

鈥淥ne of the things I value most about homecare is the autonomy it provides,鈥� Amy said. 鈥淚 appreciate having the ability to make decisions, think creatively and find solutions that best support our patients, teams and community.鈥�

Building relationships outside of 色色视频 is another important part of her work. By collaborating with referral partners and community organizations, Amy helps strengthen local relationships and improve access to behavioral health services for people who may benefit from care at home.

After 10 years with 色色视频, Amy continues to find opportunities to learn, lead and contribute alongside a team she values.

鈥淚 feel incredibly fortunate to work alongside such a dedicated and supportive group of people,鈥� she said. 鈥淭he commitment, collaboration and passion of my team make each day rewarding and I am grateful to be part of an organization where I can continue to grow, contribute and make a meaningful difference.鈥�

Amy鈥檚 career journey shows how a nursing career in home health can grow in new directions: from providing direct patient care to leading clinical teams, mentoring other healthcare professionals and helping expand behavioral health care in the communities 色色视频 serves.

The post Caring Career Spotlight: Amy, Clinical Team Manager appeared first on 色色视频.

Changes like these can become more common as we get older, but that doesn鈥檛 mean you simply have to live with them.

Understanding bladder health as you age can help you recognize changes, build healthier habits and know when it may be time to talk with your healthcare provider.

Is Bladder Leakage a Normal Part of Aging?

Urinary incontinence, or the loss of bladder control, becomes more common with age. But bladder leakage is not an inevitable or normal part of getting older.

Changes in muscles, medications, health conditions, mobility and other factors can all affect bladder control.

Some people experience an overactive bladder, which can cause a sudden, difficult-to-control urge to urinate. Others may experience leakage when coughing, laughing, exercising or lifting something.

You may also notice:

• Needing to urinate more often
• Sudden or strong urges to use the bathroom
• Waking frequently at night to urinate
• Difficulty getting to the bathroom in time
• Leaking urine during everyday activities
• Feeling like your bladder has not completely emptied

If these changes are new or interfering with your daily life, talk with your healthcare provider rather than assuming they are simply part of aging.

Urinary Urgency vs. Urinary Frequency

Although they are often talked about together, urinary urgency and urinary frequency aren’t the same thing.

Urinary urgency is the sudden feeling that you need to use the bathroom right away.

Urinary frequency means needing to urinate more often than usual.

Some people experience one or both. Keeping track of when symptoms happen, how often you’re using the bathroom and what you were eating or drinking beforehand may give you useful information to discuss with your healthcare provider.

What Can Affect Bladder Control as You Get Older?

There isn’t one reason bladder habits change with age.

Urinary symptoms can be related to weakened pelvic floor muscles, medications, constipation, diabetes, prostate problems, urinary tract infections (UTIs), mobility challenges and other health conditions.

That’s one reason it’s important to mention bladder changes to your healthcare provider. Understanding what’s contributing to the problem can help determine what may help.

Healthy everyday habits may also support bladder health. Staying appropriately hydrated, paying attention to foods and drinks that seem to worsen symptoms, keeping your bowels regular and strengthening your pelvic floor may all play a role.

Bladder Health Can Affect Your Independence

Bladder problems don’t always stay in the bathroom.

You may start turning down invitations because you’re worried about leakage. Maybe you stop going to a weekly lunch with friends or avoid a grandchild’s soccer game because you aren’t sure where the nearest bathroom will be.

Urinary urgency can also become a safety concern. Rushing to the bathroom, particularly at night, may increase the risk of falls for older adults.

Managing bladder symptoms isn’t only about reducing trips to the bathroom. It’s also about helping you continue doing the things that are important to you.

When Should You Talk to a Healthcare Provider?

A new bladder symptom deserves attention, especially when it appears suddenly.

Talk with your healthcare provider if you notice new or worsening urinary urgency, frequency, leakage, pain or burning with urination or significant changes in how often you need to use the bathroom.

Frequent nighttime urination is also worth discussing. While waking occasionally to use the bathroom can happen, regularly waking multiple times may have an underlying cause that should be evaluated.

Most importantly, don’t dismiss a new bladder problem because of your age. Finding the cause is the first step toward determining what can be done about it.

Helping You Stay Confident at Home

Good bladder health can support something much bigger: your ability to stay active, confident and independent at home.

For people who qualify for skilled home health, 色色视频 provides care in the comfort and familiarity of home. Our skilled home health clinicians can work with patients, families and healthcare providers to support health needs and help patients work toward greater independence.

色色视频鈥檚 Control is the Goal program provides specialized support for patients experiencing urinary incontinence and related bladder control concerns. Based on each patient’s needs and plan of care, the program can include education, strategies to improve bladder control and support designed to help patients manage symptoms more confidently at home.

Contact your local 色色视频 team to learn more.

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She joined 色色视频 in 2007 as a licensed practical nurse (LPN) in private duty care. About a year and a half later, she transitioned to skilled home health, where she could continue caring for patients while pursuing her education.

In 2016, Brandy became an RN case manager, providing care to patients in their homes. Her experience in the field eventually led to another opportunity to grow. In May 2022, she was promoted to clinical team manager, where she now helps support the clinicians delivering care each day.

Education has remained an important part of Brandy鈥檚 career. Through 色色视频鈥檚 tuition reimbursement program, she continued her studies and earned her Bachelor of Science in Nursing (BSN) in 2024.

While Brandy initially chose nursing because it offered stability and the opportunity to build a meaningful career, she soon discovered a deeper reason to stay.

鈥淢y 鈥榳hy鈥� is the difference I get to make in patients鈥� lives and the community,鈥� Brandy said. 鈥淚 genuinely enjoy caring for patients, building relationships with them and helping them achieve the best health and independence possible.鈥�

Brandy said that making a difference isn鈥檛 always about helping someone reach a milestone. Sometimes it鈥檚 educating a patient so they feel more confident managing their health. Other times, it鈥檚 listening, offering reassurance or simply making someone鈥檚 day a little easier.

That same focus on people extends to the team around her.

鈥淚 love working at Elara because I feel like employees are valued and our opinions matter,鈥� she said. 鈥淭eamwork really stands out to me. Everyone I work with is passionate about patient care and works together to get patients taken care of.鈥�

From LPN to RN case manager to clinical team manager, Brandy鈥檚 career shows how a role in home care can grow alongside your skills, education and passion for helping others.

Discover where a career in home health can take you. Apply online today.

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Before joining the 色色视频 team in Chariton, Iowa, Lyndsay served five years in the U.S. Army, including a deployment to Afghanistan. As a 92A logistics specialist, she learned to stay organized, solve problems and step in wherever she was needed.

鈥淚 just kind of did a little bit of everything,鈥� Lyndsay said.

Many of those skills carried into civilian life and, eventually, healthcare. Today, Lyndsay works as a receptionist with 色色视频, supporting a busy care team and helping keep day-to-day operations moving.

Her own transition out of the military also shaped how she views some of the barriers veterans may encounter when trying to access healthcare, benefits and other services.

鈥淚 think the biggest problem with veteran care is making sure that they have the resources and the connections,鈥� she said.

Lyndsay remembers doing a lot of research to find the veterans benefits available to her. She said that process isn鈥檛 always easy. Some older veterans may be less comfortable using online tools, while others may not know which programs are available or where to start.

鈥淗aving someone be their navigator through it is very important for them,鈥� Lyndsay said.

She also knows that when answers are difficult to find, not everyone will continue searching. That perspective is one reason 色色视频鈥檚 focus on veterans stands out to her.

鈥淚 love how they do care so much about the veterans and they want to help,鈥� she said.

That focus is reflected in Front & Center, 色色视频鈥檚 initiative dedicated to veteran-centric care and helping veterans and their families connect with the assistance available to them.

Front & Center recognizes that military service can influence a person鈥檚 health, preferences and outlook long after active duty. Learning about a veteran鈥檚 military history can give care teams greater insight into the person behind the uniform, while also helping identify services and resources that may benefit the veteran and their family.

Lyndsay said that approach reflects something she knows firsthand. Veterans have spent part of their lives serving others. When the time comes for them to receive care, having clear guidance and people who recognize what they鈥檝e experienced can make the process easier.

Her years in the Army may be behind her, but what Lyndsay learned there continues to shape how she approaches her work today. At 色色视频, she has found a team that shares her respect for those who served and recognizes the value of veteran-centric care. There鈥檚 something meaningful about that shared purpose: honoring military service not only with gratitude, but by making sure veterans are seen, understood and supported in the care they receive.

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A proud United States Marine, Steven served in the Marine Corps infantry from 2001 to 2009. Military service runs deep in the family, with members of nearly every generation having served in the United States Armed Forces. Growing up surrounded by service members, he developed an early appreciation for the commitment and sacrifice that come with serving one鈥檚 country.

Steven鈥檚 time in the Marines instilled lessons that continue to guide him today, particularly the belief that聽鈥渕ission first, people always.鈥�聽In the military, accomplishing the mission depends on taking care of the people beside you. Today, that same philosophy shapes his work as an 色色视频 Hospice VA Specialist, where the mission is helping veterans receive the right care at the right time while ensuring they and their families are treated with dignity and compassion.

The Marine Corps also taught him the importance of聽service before self鈥攁 principle that naturally carried into his work in healthcare.

As a veteran himself, Steven understands the importance of caring for those who have served. The Marine Corps motto,聽Semper Fidelis, meaning 鈥淎lways Faithful,鈥� continues to resonate with him.

鈥淓ven though I am no longer actively serving in the military, it means the world to me to have the opportunity to serve fellow veterans and their families during a time of need,鈥� he says.

That shared experience can be especially meaningful when working with veterans and their families. While every veteran has a unique story and experience, Steven believes that understanding military culture and speaking a familiar language can help establish trust and create meaningful connections.

In his role as a VA Specialist, he draws on the discipline, accountability, adaptability and teamwork he learned as a Marine. His goal is to help veterans access the hospice services they need while guiding their families through what can be an emotional and unfamiliar journey.

Steven said hospice care is about more than managing symptoms. It is about honoring a veteran鈥檚 service, respecting their wishes and helping them experience comfort, dignity and the highest possible quality of life in the place they call home. He believes veterans and their families can find that commitment with 色色视频 Hospice.

Families are also an important part of the care journey. Through education, emotional support, respite resources and guidance, the hospice team helps loved ones feel supported every step of the way. Clinical support is available 24/7, giving families access to assistance when questions or concerns arise.

For veterans who are eligible for VA benefits, 色色视频 works alongside the Department of Veterans Affairs and community providers to help coordinate hospice services and connect veterans with the benefits and care they have earned.

The uniform may have changed, but the mission remains familiar:聽take care of people, serve with purpose and remain faithful to those who served.

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Hi, I鈥檓 Alexis, and my therapy dog partner is Biscuit. Since May 2025, we鈥檝e had the privilege of volunteering with 色色视频, bringing comfort and companionship to patients, families and staff.

Biscuit鈥檚 journey began when I adopted him at just four months old. He is a double Merle Border Collie, a genetic combination that left him completely blind and partially deaf. Although many people saw his disabilities, I saw a dog full of potential. After discovering how therapy dogs were changing lives, I committed to training Biscuit myself while working full-time. Over the course of a year and a half, we trained at home before earning his AKC Canine Good Citizen certification, completing advanced evaluations through H.A.L.O. (Human Animal Link of Oklahoma) and officially becoming a certified therapy dog team.

Biscuit isn鈥檛 a service dog 鈥� his purpose is different. His job is to provide comfort, companionship and emotional support to people during some of life鈥檚 most difficult moments. We spend our weekends visiting nursing homes, memory care facilities, hospice patients, libraries and community events. Time and again, we hear people say, 鈥淚 miss my dog so much,鈥� and while they can鈥檛 always be reunited with their own pets, Biscuit happily fills that space with unconditional love.

One of the greatest joys of therapy work is watching patients who may struggle to remember names or dates instantly light up when Biscuit walks into the room. Whether someone calls him a dog, a 鈥渒itty cat鈥� or simply smiles as they pet him, none of that matters to Biscuit. He simply enjoys making people laugh, smile and feel loved. His visits don鈥檛 only benefit patients; they also provide comfort to family members, caregivers and healthcare staff.

Therapy work is equally rewarding for Biscuit. As an energetic Border Collie, the visits provide the mental stimulation he thrives on, and he eagerly puts on his therapy gear because he knows it鈥檚 time to 鈥済o to work.鈥� I鈥檝e always promised that if Biscuit ever stopped enjoying visits, we would stop. We are partners, and his happiness is just as important as the people we serve.

Being part of this journey has changed my life. Biscuit has taught me that disabilities do not define ability, and every visit reminds me how powerful kindness, connection and unconditional love can be. While Biscuit may never realize the countless lives he has touched, I have the privilege of witnessing those moments every day, and for that, I am endlessly grateful.

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鈥淚 quickly discovered that hospice care aligned perfectly with both my professional skills and personal passions,鈥� Grace said.

Over the past two years, Grace has built her branch鈥檚 hospice volunteer program from the ground up, consistently exceeding volunteer activity goals and developing partnerships with local colleges and universities. These partnerships give students pursuing healthcare careers an opportunity to serve patients and families while learning firsthand about hospice and end-of-life care.

For Grace, education is an important part of the work.

鈥淚 have always been interested in topics that are often misunderstood or stigmatized, and once I started, I quickly discovered that hospice care is one of those areas,鈥� she said.

Working with volunteers, particularly younger adults, gives Grace an opportunity to address misconceptions about death, dying and hospice care. She helps volunteers better understand the role hospice plays in supporting patients and families so they can serve with greater knowledge, compassion and confidence.

鈥淪eeing volunteers grow in their understanding, compassion and confidence, and watching our community members gain a clearer picture of what hospice truly offers, is incredibly rewarding,鈥� Grace said.

Her role has also grown beyond volunteer management. Grace collaborates with 色色视频鈥檚 clinical and sales teams to support hospice specialty programs and community outreach, expanding the ways she can use her public health background to educate and advocate.

Looking back, Grace is especially proud of what the volunteer program has created, not only for hospice patients and families today, but for future healthcare professionals.

鈥淐reating opportunities for volunteers to serve, learn and connect with hospice care has not only strengthened our program but has helped foster greater understanding of end-of-life care within our community,鈥� she said. 鈥淜nowing that those efforts ultimately benefit patients and families is what reminds me every day why this work 尘补迟迟别谤蝉.鈥�

The post Caring Career Spotlight: Grace, Volunteer Coordinator appeared first on 色色视频.

But what happens if the care you’re receiving isn’t meeting your expectations?

Many families are surprised to learn that hospice is not a one-size-fits-all service. If you feel your loved one’s needs aren’t being met, you may have the option to transfer to a different hospice provider.

Understanding your rights and knowing what to expect can help you make the best decision for your loved one and your family.

Can You Switch Hospice Providers?

Yes. Patients receiving hospice care through Medicare can transfer to a different Medicare-certified hospice provider.

Changing hospice agencies does not mean your loved one has to stop hospice care. Instead, it allows you to continue receiving hospice services through a different provider.

The goal is simple: ensuring patients receive the care, support and experience that feels right for them.

Why Families Consider Changing Hospice Providers

Every family’s situation is unique. Sometimes a transfer is needed because of a move to a new location or care setting. Other times, families may feel they need a different level of support.

Some common reasons families consider switching hospice providers include:

• Communication feels limited or unclear
• Calls are not returned promptly
• Visits feel rushed or inconsistent
• The care plan no longer reflects the patient’s wishes
• The family needs additional emotional or caregiver support
• The patient moves to a different home, community or care facility
• There are concerns about symptom management or overall quality of care

Hospice should provide comfort, confidence and peace of mind. If it isn’t, it’s okay to ask questions and explore your options.

How Does a Hospice Transfer Work?

The transfer process is often simpler than families expect.

Typically, the patient or their representative chooses a new hospice provider and works with both agencies to coordinate the transition.

A transfer generally includes:

• Selecting a new hospice provider
• Completing the required transfer paperwork
• Choosing an effective transfer date
• Sharing medical records and care information
• Coordinating medications, equipment and services to avoid interruptions in care

The new hospice provider will help guide families through the process and explain any required paperwork.

Will Hospice Care Be Interrupted?

One of the biggest concerns families have is whether there will be a gap in care. In most cases, hospice providers work together to coordinate a smooth transition.

If you are considering a transfer, ask the new provider how they will coordinate medications, equipment delivery and visit schedules during the transition.

Questions to Ask Before Choosing a New Hospice Provider

If you’re exploring hospice options, consider asking:

• How quickly can I reach someone after hours?
• How often will nurses and other team members visit?
• How do you communicate with family members?
• What support is available for caregivers?
• What bereavement services do you offer?
• How do you help manage symptoms and changes in condition?
• How do you coordinate care with physicians and other healthcare providers?

The answers can help you determine whether a provider is the right fit for your family’s needs and preferences.

You Have a Choice

Hospice care is deeply personal. Every patient and family deserves compassionate care that honors their goals, values and wishes.

If you have concerns about your current hospice experience, know that you have options. Asking questions, exploring providers and learning about the transfer process can help ensure your loved one receives the support they deserve.

If you would like to learn more about 色色视频鈥檚 hospice care or discuss your options, our team is here to help. Contact your local branch today.

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